An often overlooked but essential part of the agency is the administration section. The staff does not only answer the telephone and attend to visits at the counter but manage all our paper and electronic files and documents. They provide the prompt information retrieval necessary by bringing up the required files at the right time, recording of information from calls and complaints, provide clerical support to managers and teams, dealing with enquiries by phone, in writing or in person as well as:


    • filing and photocopying


    • producing and sending letters


    • sorting, recording and distributing mail


    • dealing with cash and payments


    • updating computerised and clerical records


    • preparation of staff salaries


Without their knowledgeable and meticulous work the rest of the organisation would not be able to function.